Free & "HOW TO" E-Books

The free ebooks offered for direct download by CTF Services are reflective of our own beliefs, creed and culture. These ebooks may not be related to computing at all, so visitors may find them irrelevant, but for others they may be very interesting. If you have an ebook that you would like added to this page for free distribution, contact CTF Services explaining what your ebook is about, and it may also be added to this section.

We have also released many of our other training ebooks for FREE download and these are marked with a 'free star' on the other pages accessible via the menu. Make the most of this opportunity to upskill yourself.

Access 2003 | Outlook 2003 | PowerPoint 2003 | Publisher 2003 | User Support | Christianity

Microsoft Office 2003

The Microsoft Office group of products is the most commonly used computer office suite of products in the world, and most people get to use some of their programs at some stage of their lives. Here we have listed four FREE ebooks that will get you started with databases (Access), Presentations (PowerPoint), Office & Personal Management and timetabling (Outlook) and Desktop Publishing (Publisher).

These ebooks all refer to Office 2003, but the principles can be applied to older office versions in many cases, and are a great starting point for people new to computers, as well as handy references for people who have forgotten earlier lessons.

Download the following e-books for FREE

Getting Started with MS Access 2003 >>    

Getting Started with MS Outlook 2003 >>    

Getting Started with MS PowerPoint 2003 >>    

Getting Started with MS Publisher 2003 >>    

Intro to Computer Programming >>    

User Support Level 5

Welcome to the exciting world of User Support. This is a huge growth area
worldwide – and businesses that give the best customer service will be the ones that go ahead. This is a FREE Ebook, but it still covers a wide area of topics as you can see from the chapters listed below.

People who enjoy learning from this free user support ebook may wish to advance by purchasing the Effective Customer Service eBook.

CHAPTER ONE TRAINING.
•Learning Styles
•Teaching Styles
•Training Aids
•Preparing for Training.

CHAPTER TWO HELP DESK.
•Problem Logging and Problem Tracking
•Problem Solving
•Conveying Verbal Instructions over the phone.
•The Importance of treating the Customer right
•The Help Desk role versus User Support.

CHAPTER THREE PRODUCING WRITTEN INSTRUCTION.
•Format and Layout
• Clear English
• Diagrams and icons
• Mediums of conveyance.

CHAPTER FOUR USER REQUESTS.
• Requirement Analysis
• Identify Solutions
• Evaluate Solutions
• Recommendations
• Follow Up.

CHAPTER FIVE PRESENTATION.
• Identify Topics
• Research the Topic
• Presentation Skills.

CHAPTER SIX CASE STUDY.
• SASD Model
• The Steps and the Topics
• Do it
• Review it
• Analyze the experience

CONCLUSION

Download User Support Level 5 For Free >>    

If you want to save this book to your computer right click the download button and choose 'save target as'

Basic Doctrines of Christianity

Welcome to this Study on Basic Doctrines of Christianity. Go through this study a step at a time. It is very challenging and rewarding.

This series of studies was developed for new converts who were all mature in years (30+).

This document lists the many Scriptures that are used to draw out the Biblical teaching on some vital doctrines:
1. THE FALL & CURSE OF MAN
2. ATONEMENT
3. REGENERATION
4. ASSURANCE
5. FORGIVENESS
6. THE HOLY SPIRIT
These notes are just the Scriptures and the leader needs to build on these by questions, discussions and relating to Christian experience.

Basic Doctrines of Christianity >>    

If you want to save this book to your computer right click the download button and choose 'save target as'